stitchDelete your Ruta account
Updated
Use this page to request deletion of a Ruta Stitch account and its associated server-held data. Ruta Stitch is an independent software project operated by Olesia Artymchuk, an individual developer.
The quickest way to delete your account
Inside Ruta: open Account → Delete account, complete the fresh email verification, and confirm deletion.
Without access to the app: email support@rutastitch.com from the address linked to your Ruta account. We may request reasonable verification before processing the request.
What is deleted
Account deletion deletes the server-held personal data associated with your Ruta account, including authentication and account-profile records, the synchronised copies of your projects (charts, progress, notes, project photos and any source pattern file kept in a project), support conversations and files attached to them, telemetry and diagnostic files, subject only to the limited retention described below. Aggregated or irreversibly anonymised information may remain because it is no longer linked to your account. Temporary deactivation or freezing is not used as a substitute for account deletion.
The deletion process may be queued briefly for secure processing. Once completed, the deleted account cannot be used to sign in. Any limited retained record is not used to recreate the deleted account.
Information that may be retained
Ruta may retain the minimum information reasonably necessary for security, fraud and repeated-trial prevention, valid purchase or entitlement restoration, accounting, dispute handling and legal compliance. This can include a pseudonymous trial-consumption or device-security record and necessary purchase or entitlement records. Retained information is not used for advertising.
Local projects and files
Deleting your account removes the synchronised copies held by Ruta. It does not automatically erase project files, source PDFs, progress, notes or photos stored locally on your devices or in folders you control. This prevents account deletion from unexpectedly destroying your local work. Ruta may not show those local projects after the account is deleted, so keep a separate copy of anything you need first.
To remove local Ruta data, delete the projects in Ruta where available, remove exported or source files from your folders, and uninstall or clear the app data on each device. Keep a copy first if you may need the project later.
Subscriptions are cancelled separately
Deleting a Ruta account does not automatically cancel an app-store subscription. Cancel the subscription through the same store or payment provider that processed the purchase. Store billing and refund rules continue to apply.
If you used Ruta without an account
Without an account there is nothing to delete in the app, but a technical session, telemetry, a problematic PDF shared with your consent, a source PDF uploaded by an earlier pre-release version or a support conversation may still be held by Ruta services. Email support@rutastitch.com and tell us the approximate date and what was sent. We will remove what we can identify.
Need help?
Email support@rutastitch.com with the subject Delete my Ruta account. Include the email address used for Ruta and do not send passwords or payment-card details.
For more detail, read the Privacy Policy and Terms of Use.